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About Us Positive Film & TV Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] positive [dot] co [dot] uk.
Our Contact details:
Positive Film & TV Ltd
31 Oval Road
London
NW1 7EA
United Kingdom
VAT No. 532 4989 23
Phone: +44 (0) 0207 424 8838
Fax: +44 (0) 0207 424 8839
Email: info [at] positive [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa and Mastercard and most charge cards. Payments are processed through Worldpay and Streamline. Once we have received notice that your order has been placed and that your payment has been accepted then we will process your order.
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Shipping And Handling All prices quoted include post and packing to any location within the UK. Prices for international postage will be quoted on an individual basis.
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Delivery Schedule Orders within the UK should reach you within 14 working days of your order being completed. Delivery times for international destinations on application.
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Tax Charges All orders include VAT @ 17.5%.
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Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Privacy Policy Positive Film & TV Ltd do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
We are committed to safeguarding the privacy of your data whilst providing a personalised and valuable service.
If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at sales@positive.co.uk
This privacy policy applies to all 'personal data' as defined in the Data Protection Act 1998. In this privacy policy, we also refer to personal data as 'data', 'information' or 'personal information'.
IDENTITY OF DATA CONTROLLER
The data controller for the purposes of the Data Protection Act 1998 is Positive Film & TV Ltd, 31 Oval Road, London, NW1 7EA, England.
We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998.
INFORMATION COLLECTED
We collect personal information from you in order that our services can be offered as effectively as is possible. The only personal information we routinely collect is:
1. your name;
2. your address(es) for billing and delivery;
3. your email address;
4. your telephone number (for if we need to contact you urgently);
5. your credit or debit card number and the card's expiry date;
Like most websites, we routinely monitor IP addresses of the computer from which users access the site. We use such data only to monitor levels of traffic to the site, and we do not match this data with individual user records.
If you contact us for any reason, we may retain copies of any letters or emails, and may record written details of any telephone conversation with you. We will not make any audio recording of telephone conversations.
USE OF INFORMATION
We use information held about you only for the following purposes:
1. providing the services offered through our website;
2. processing your orders and supplying goods to you;
3. informing you of changes to this privacy policy;
4. contacting you for reasons set out in our terms and conditions;
5. responding to queries from you.
MARKETING
We will only use information collected on this website for direct marketing purposes if you give us consent to do so.
We may use information held about you for the purposes of analysing how our services are used and how we may improve our services in future. Any information we use will be converted into a form in which we cannot identify you, and will be kept strictly confidential.
DISCLOSURES
We will not pass your information to any third party except:
1. To any company or individual we engage to provide functions on our behalf, such as website hosting, processing credit card payments, delivering goods to you or insuring those goods until delivery. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes;
2. If we are required to disclose information by
- the police
- any regulatory or government authority
- a court of law
We will inform you of any such order or request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.
3. If we are requested to do so by a third party during the course of an action for the infringement of their rights which we reasonably believe to arise from your use of this website. We will inform you of any such request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.
SECURITY
We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.
When you submit your order, you will be transferred to a secure area of our site. All data will then be sent to us in encrypted form.
COOKIES
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.
At present we do not store cookies (unless you allow us to by 'ticking' the appropriate box), (temporarily or permanently), on your computer’s hard drive. However, this may change at some point in the future.
YOU HAVE CONTROL
If at any stage you would like to check the information held by us about you please either:
1. send an electronic mail to sales@positive.co.uk; or
2. write to Positive Film & TV Ltd, 73-75 Mortimer Street, London W1W 7SQ, England.
We will take the necessary action within a reasonable time. We reserve the right to charge a fee of £10 for complying with such a request. We also reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.
CHANGE TO PRIVACY POLICY
If we change this Privacy Policy, the amended Privacy Policy will be posted on this website and the revised Policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new terms.
TRANSMISSION OF DATA
Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.
If you access this website from a country outside the European Economic Area (EEA) and view personal information held by us (such as your registration details), this will involve transferring such data to the computer you are using to access the website.
You should be aware that the country in which you are viewing the data may have less stringent data protection laws than countries within the EEA.
ANY QUESTIONS
If you have any questions about our use of data held about you, please do not hesitate to contact us (sales@positive.co.uk).
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Returns Policy If any item should reach you in a damaged state, or in faulty condition please return the item to us at the address below within 14 days of your receipt of the item. Any items so returned will be replaced by return post.
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